Retail Project Coordinator

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This position serves as the central communication point between retail sales representative, installation project managers, installation crews, while ultimately delivering the best experience to the homeowner.  Utilizes OMS, PSI, SLX & Outlook to track shipments, scheduling & order verification.

Coordinates all aspects of delivery, pre-finishing, shop value-add activities and installation with respect to the homeowner, project manager, and installation crew, strives to provide a positive customer experience.

Also acts as an advocate for the homeowner that will support profitable growth in the Retail Business Segment.

Candidate will lead the Project Coordination fulfillment process for the Retail Replacement Sales Segment. 

A key component of success will be:
  • Low inventory levels
  • Clean recovery performance
  • First time complete of all projects that result in high satisfaction from our customers.
  • Scheduling Monthly/Quarterly shipment goals. 

Qualified candidate must have the following: outstanding organization skills, ability to develop and implement efficiencies, problem solving skills, high attention to detail, computer skills, excellent customer service skills, clear precise verbal and writing skills, fantastic attendance and the ability to work in a fast-paced environment and a minimum of 3-years customer service related experience.   

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