I wanted to tell you what a fabulous job your team, Rosa Maria Alas and her crew did installing my patio French doors yesterday, January 13, 2014. The doors looks great! The crew was very professional, covered all furniture in close proximity to the work and cleaned up before they left. The work area was spotless. They worked extremely hard and were at my house from 10 am until 6 pm. I had no doubt that my door was installed properly and I am very happy with my purchase.
We had a little glitch because I didn’t know there were 2 holes in the left door, instead of placing a dummy knob, which I had purchased because I thought I could use my old hardware. My misunderstanding. The crew called Rich, the supervisor and he had Rosa drive me to Home Depot to pick up what was needed. They did not carry the needed hardware, so the crew installed temporary hardware to cover the holes and are ordering me the correct hardware from Pella…I guess I should have done that from the beginning. I am aware that my new hardware will arrive in approximately 2 weeks and will be installed by one of your crew. I could not be more happy and satisfied with your product and service!
My replacement sales specialist was Ken Kok and I would like to compliment him also. I had interviewed Anderson and Thompson Creek, but was not happy with the sales associates. On my third try, I interviewed Pella. I was very impressed with the knowledge and experience that Mr. Kok provided. When I am ready later in the year, I will be calling Mr. Kok to take a look at and purchase a Pella front door.
I would also like to tell you that your offering 2 year interest free financing through Wells Fargo bank was an important selling factor. I could not have purchase this door without such great financing. I will do the same with my front door and of course windows when the time comes. You have a happy repeat customer!
- Patricia F.